Refund Policy

While, we try to ship out every order that has been successfully placed with cinecity.co.nz, there are some situations in which we may have to cancel orders.

Some of the situations that may result in your order being cancelled include (but not limited to):

· Product no longer available with our merchant or temporarily out of stock
· Limitations on quantities available for purchase
· Restrictions on quantity or number or orders as per T&C
· Inaccuracies or errors in product or pricing or promotion information
· Problems identified by our credit and fraud avoidance department
· Inaccurate or insufficient address
· Non-serviceable locations

At times we may also require additional verifications or information before accepting any order.
We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

If your order is cancelled within 24 hours after your payment has been done, the charged amount will be refunded to you as soon as we can.

Cancellations by Customer

In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order
and refund the entire amount to you.

Cancellations Policy

Replacement, Exchange or Refund, backed by the 30 Day Replacement Guarantee on CineCity.

We assure you that all products sold on CineCity are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Free & Easy Returns promise has got you covered.

Possible resolution could be Replacement, Exchange or Refund, backed by the 30 Day Replacement Guarantee

What is Free Replacement?
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ.

Returns are covered by the 30 Day Replacement Guarantee

Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

We will not be able to cancel those orders that have already been processed and shipped out by us. Learn More About How To Cancel Your Order by mail sales@cinecity.co.nz