Telephone: +64 (4) 889 2516- Telephone: +64 (4) 889 2516
Email: sales@cinecity.co.nz
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Shipping & Handling
Shipping & Delivery
Our mandate is to provide the absolute best shipping service to our customers. We promise to provide rapid delivery service through our network of carefully selected, professional carriers from our door to yours. We ship airmail via FedEx, DHL or prefer logistics (Pex) courier services and have been for over 10 years. To the Ukraine, Belarus and Russia we ship via Postal (EMS) service. Because of local delivery restrictions, shipments to India, China, Guam, Melilla, Ceuta, Turkmenistan and Pakistan are not available at the present time.
At CineCity , we understand how important it is to receive your purchases as soon as possible. We take extra care to pack and send your shipment so it will arrive in factory release condition and always on time.
Shipping Timings
We try our very best to ship your order within 5-7 business days after receiving full payment. Usually it takes about 9-12 business days after dispatch from our door to yours. EMS delivery times vary somewhat and you can expect your delivery within 25-45 days. Our customer service support staff of professionals, tracks your shipment each step of the way to ensure prompt delivery.
Shipping Methods
Shipping Cost
Shipping fees are based on the destination, volume and weight of your item(s). We do combine shipping for the purchase of multiple items and this helps to reduce your cost.
Shipping charges are not included in our pricing but will be reflected once you place your order. You can also contact our support team for shipping charges to any destination.
Please Note
- Orders received after 1:00 am central time are considered received on the next business day.
- We cannot ship to PO Box Address, AP0/FPO addresses, Guam or, Melilla & Ceuta destination.
- If you have a PO Box address, please provide a street address to avoid shipping delays. We don't provide local pickups.
- Each order may be shipped only to a single destination address specified at the time of payment for that order.
- While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
- We provide tracking ID details including courier mode the very next day after your shipment has been dispatched.
- You may track the shipping status of your order thereafter any time from the respective website.
For any other details or questions you may also email us at sales@cinecity.co.nz